Usually, I would not choose to write about anything other than working from home. However, a recent experience with the Quality Hotel in Wembley has led me to do this.
Why I Stayed at the Quality Hotel in Wembley
I was heading to see the X Factor that night, and as I had my teenage sister with me I wanted to stay close to the studios. Despite costing £175 for a room that can only be described as an out of date hell hole with 1980’s décor, I was left very dissastisfied.
The Quality Hotel
Wembley: A Hotel That Cannot Take Criticism, and Lies
So, naturally, I decided to review the Quality Hotel in Wembley by writing the following on Trip Advisor:
Considering how much I paid for this hotel, I was far from impressed. It was ideally located for Fountain Studios, which was where I was heading that evening. However, the corridors had quite a musty smell to them and the decor was very dated. The staff were friendly enough, had they not been I would have given this review one star. The room was clearly not prepared for more than two people, as it only had two sets of towels, cups, soaps etc. This was despite me booking it for four, with only three of us actually arriving. The TV looked as though it hadn't been updated since the early 2000s, there were stains on the floor, a crack in the bath, and one of the plugs did not work. The shower was horrendous. It was powerful enough, but (even though there was a screen) sent water flying all over the floor. Despite claiming that I would receive free Internet throughout, I couldn't get a connection at all. The breakfast the next day was fine, the bar prices seemed quite reasonable, and it is well located for both Wembley Arena and Fountain Studios. If I do need to visit Wembley again, I won't be staying here.
Guess what they did? They contacted me and asked me for my details! I handed them over, thinking that the quality hotel Wembley’s manager would act with a little decorum and apologise. No such luck. Their customer service is as poor as the hotel itself. They chose to respond by telling me:
- · That the ‘crack’ in the bath was a ‘chip’. Readers, I can assure you that this chip/crack was the size of a fifty pence piece, and had been filled in POORLY with polly filler. If I was a hotel manager, I would not let such shoddy work pass.
- · That I lied about the carpet stain. Quality Hotel Wembley, if you are reading, it was to the left of the bed on the right. Check again, please.
- · That I was incapable of connecting to the Internet, and should have asked for help. Guys, I was there to go to Fountain Studios, not to surf the net. Seriously, it wasn’t that big an issue, but the fact remains that the hotel should not advertise hotel-wide Internet without it being available. THAT is false advertising.
- · That I hadn’t bothered complaining at the time, which I am assuming means any complaint is illegitimate. How victim blaming of them. Again, I was there for a night, for one purpose, and based on their customer service response I would be better off trying to pee into the wind for all the good it would do me.
As for the rest of my complaints, did the Quality Hotel Wembley respond? Did they hell. If anybody is going to Wembley anytime soon, I highly recommend staying somewhere else. Not only will you pay less, you won’t be subjected to the type of customer service one would expect to find in a North Korean Gulag.
Oh, and surprisingly, they appear to have magically accumulated five star reviews since then. I smell BS. Further to this, they respond with the same blithe attitude to other reviewers. Great way to run a business guys, absolutely fantastic!